Shipping Information

At Surf Pro Shop, we strive to get your orders to you as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be slightly longer during peak seasons or holidays.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: Orders are shipped via DHL or FedEx. Delivery typically takes 10-15 business days after shipment. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after shipment.

Shipping Destinations

We ship globally, with the exception of certain areas in Asia and remote regions. If you are unsure whether we deliver to your location, please contact us at [email protected].

Returns & Exchanges

We want you to be completely satisfied with your purchase from Surf Pro Shop. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review our policy below to ensure a smooth experience.

Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, items must be:

  • Unused
  • In their original packaging
  • In the same condition as when you received them

Non-Returnable Items

Due to hygiene reasons, the following items are non-returnable and non-exchangeable:

  • Ear Plugs
  • Kid’s Swimwear
  • Men’s Swimwear

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item(s).
  3. Ship Your Item: Package the item(s) securely and ship them back to us at the address provided. Please include a copy of your order confirmation or packing slip.
  4. Wait for Processing: Once we receive your returned item(s), we will inspect them and process your return or exchange within 5 business days.

Refund Process

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account. If you paid via PayPal, the refund will be processed through PayPal.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Surf Pro Shop Team,

I would like to request a [return/exchange] for my recent order (Order #[Your Order Number]). Below are the details:

Item(s) to Return/Exchange: [List the item(s) and quantity]
Reason for Return/Exchange: [Provide a brief explanation]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Email Address]

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at:

Thank you for shopping with Surf Pro Shop. We appreciate your trust and are committed to providing you with the best possible service.