At Surf Pro Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review our policy below to ensure a smooth experience.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Please note that certain items are non-returnable and non-exchangeable (see below for details).
Non-Returnable Items
Based on our product categories, the following items are non-returnable and non-exchangeable:
- Ear Plugs (for hygiene reasons)
- Kid’s Swimwear (for hygiene reasons)
- Men’s Swimwear (for hygiene reasons)
Return & Exchange Process
- Contact Us: To initiate a return or exchange, please email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item(s).
- Ship Your Item: Package the item(s) securely and ship them back to us at the address provided. Please include a copy of your order confirmation or packing slip.
- Wait for Processing: Once we receive your returned item(s), we will inspect them and process your return or exchange within 5 business days.
Refund Process
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account. If you paid via PayPal, the refund will be processed through PayPal.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Surf Pro Shop Team,
I would like to request a [return/exchange] for my recent order (Order #[Your Order Number]). Below are the details:
- Item(s) to Return/Exchange: [List the item(s) and quantity]
- Reason for Return/Exchange: [Provide a brief explanation]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Email Address]Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at:
- Email: [email protected]
- Address: 4553 Dye Street, Mesa, US 85201
Thank you for shopping with Surf Pro Shop. We appreciate your trust and are committed to providing you with the best possible service.